• Our goal less than one hour.

2. Periodically Contact You To Make Sure Things Are Going Well:

•  Let’s have a relaxed sit down 4 times a year to focus on the bad and the good.
• Communication is all there is, it builds trust and loyalty. Without it, you will fire us!

3. Documenting Your Complaints:

• Ever wonder what’s done with your complaints when you express them?
• You (contact your salesperson)They( contact the supervisor)
• He (places the complaint on the janitors permanent to do list)
• Janitor (corrects the complaint) usually immediately or less than a week, depending on the complexity.

4. Are We Thrilled When You Call? Do You Feel You Are Important To Us?

• Answer; yes to both: good, great, all is well.
• Answer; no to both: we’re letting you down; that’s unacceptable.

5. Vital Supplies: Toilet Paper, Hand Soap, Paper Towels, Trash Bags:

• Should we inform you when you’re low or should we let you figure it out on your own?
• I don’t know, let’s ask the person in the restroom when you’re completely out. Ouch! Wrong answer.

6. Is Something Broken Or Not Working? Did We Break Something?

• You can’t be in all places at all times. We can be your eyes.
• Is it worth losing your trust by hiding mistakes? We don’t believe so. Trust is really all we have.

7. Do We Act As An Industry Expert And Advisor, Or Just A Commercial Cleaning Service?

• Sometimes you need more than a cleaner.
• We have to be someone you can trust enough to ask for help.

8. Security Issues:

• Did someone leave the front door unsecure?
• Was the alarm not set when we arrived?
• Did someone try to break in the facility last night and the police were called?
• From minor to major, it’s our job to help you do your job.

9. Background Checks/Commercial Insurance:

• Do we care enough to do our best to protect you?
• These things aren’t a 100% guarantee, but they help comfort levels.